Leadership Development consultancy Europe United States

The Transforming Leader Program can be delivered to teams and individuals, both are supported by one-to-one coaching. For more bespoke training, let's chat and see if we might be a good fit.

TLP - Team Track

Each of the 4 modules is a full day and can be delivered virtually or in person depending on logistics. Participants receive 12 x one-to-one coaching sessions to support the development of new habits.

TLP - Individual Track

Includes all 4 modules + 12 x coaching sessions. Delivered virtually this is a comprehensive way to support a new manager in developing the leadership fundamentals required to become effective.

 

Team Offsite

This in-person offsite incorporates group work, team discussion and action learning exercises for a team to emerge clearer and more connected on how to succeed together. This is a valuable investment to make in any team.

One-to-One Coaching

Is available for all leaders irrespective of experience as well as high potential team members on a leadership track. Each virtual session is 55 minutes and gives coachees important perspectives on their approach. 

Transforming Leader Program

Module 1: The Inner Game

Customer Service Training in UK

 

Mastering the “inner game” is the starting point for any leader. Without a healthy awareness of ourselves, leaders can become trapped in a reactive cycle of fire-fighting, taking control of tasks that their team should own (dipping down) and upsetting people unconsciously. This amplifies under pressure. 

 

Focus: Self-awareness and emotional intelligence

  • Self-Awareness: Recognize inner thoughts and feelings, how to respond when triggered, how to make mindful decisions.
  • Core Strengths: Identify your unique personal leadership mission statement to guide thoughts and actions. 
  • Self-Limiting Traits: Understand and take responsibility for the behaviors and habits that will hinder progress.
  • Shifting paradigm: Stop thinking like an IC and start thinking like a leader of ICs, accessing new approaches and retiring old ones.

Outcomes:

  • Enhanced emotional intelligence and vulnerability.
  • Improved decision-making.
  • Positive cultural impact.

Transforming Leader Program

Module 2: Effective Interactions "The Outer Game"

 

Under pressure to perform, new managers may resort to a “do as I did” approach, where they impose their previous success formula on others. Teams quickly feel disempowered and become disengaged, which places further stress on interactions within the team.

 

Focus: Communication and team dynamics

  • Drama and Empowerment Dynamics: Identify and shift from toxic interactions.
  • Fostering Trust: Embrace vulnerability for authenticity and empowerment.
  • Handling Conflict: Navigate difficult situations for growth.

Outcomes:

  • Effective difficult conversations.
  • Reduced drama.
  • Enhanced team cohesion and morale.

Transforming Leader Program

Module 3: Nurturing Performance

Leadership Development consultancy in Europe and United States

 

New managers usually have little experience that prepares them for crucial leadership conversations. This module aims to provide new managers with the instruction and support they need to nurture capability within their team through effective feedback, coaching, and challenging conversations.

 

 

Focus: Leadership styles and performance management

  • Leadership Styles: Understand transactional vs. transformational leadership.
  • Sustainability: Adopt infinite approaches for sustainable performance.
  • Performance Conversations: Learn and practice Feedback, Coaching, and Challenging discussion methodologies that are field tested.

Outcomes:

  • Quality performance conversations.
  • Adaptable leadership styles.
  • Faster team ramp-up or exit.

Transforming Leader Program

Module 4: Building Rhythm

Leadership Development consultancy in Europe and United States

 

Building a clear game plan and developing an operating rhythm will help players master their approach. It also ensures that players can step in for each other, which enables a consistent customer experience. Conversely, when teams have lost their rhythm, the “doom loop” can set in, where inputs feel disjointed and even desperate. 

 

Focus: Operational efficiency and team alignment

  • Ingredients of Excellence: Resourcefulness, expertise, transparency, responsiveness, and ownership and how these apply tactically.
  • Meaningful Goals: Deconstruct high level organizational goals and align them with the front line activities that drive the desired outcomes.
  • Team Support: Effective 1:1s and team meetings.
  • Creative Thinking: Foster original thinking for progress and problem solving.

Outcomes:

  • High-value meetings.
  • Effective game plans.
  • Improved problem-solving.

Team Offsite

Leadership Development consultancy in Europe and United States

 

If your team is newly formed, facing unprecedented challenges, not cohesive or collaborating effectively, or experiencing interpersonal friction, then this will help. The objective of this offsite is to address whatever blockers restrict trust, collaboration and healthy conflict within the team and build a bridge to a new way of working together. 

 

Key Topics:

The discussions and group work within this offsite are drawn from some world-renowned authors on the topic of leadership: 

  • "The 5 Dysfunctions of a Team" (Patrick Lencioni)
  • "Good to Great" (Jim Collins)
  • "The Infinite Game" (Simon Sinek)
  • "Daring Greatly" (Brene Brown)
  • "Immunity to Change" (Lisa Lahey & Brian Keegan)

Outcomes:

  • Enhanced emotional intelligence and vulnerability.
  • Greater candor and feedback.
  • Inspiring mission and game plan for moving forward.

One-to-One Coaching

Leadership Development consultancy in Europe and United States

 

Becoming a better leader, or the best version of ourselves for that matter, requires a force that is greater than our existing limiting habits. Once we escape the gravity of these, we create a world of bright possibilities. Let's schedule a free 30 minute consult to see if this is right for you. 

 

 

Blending techniques from performance coaching and personal development I support individuals in the following ways:

  • Raising awareness of limiting beliefs and habits as well as the impact that these create
  • Gaining clarity of personal purpose and the core activities that support this 
  • Strengthening self-esteem and positive outlook on self and others
  • Helping leaders with conscious decision making and taking responsibility for creating successful outcomes  
  • Developing the vulnerability to lead open heartedly while remaining strategically focussed
  • Working on whatever blockers disrupt a transformative leadership style
  • Creating the fulfilment and work/life balance you've always wanted